Where are your branches located?

What is the bank’s routing (ABA) number?

The bank’s routing number is 073918077.

What are your hours of operation?

What if I forgot my Access ID or password?

If you’ve forgotten your Access ID, call your local Security Savings Bank during normal business hours and a Customer Service Representative will be able to direct your call to the appropriate staff member to help you.  If you’ve forgotten your password, enter your Access ID on the log-in page and select the “Forgot Your Passcode?” link.  You will be able to respond to the authentication question you set up when you established your online banking account.  Once you have successfully answered the authentication question, you’ll be prompted to reset your password.  If you are unable to answer the authentication question or need additional help, call your local Security Savings Bank for further support.

What hours is Online Banking available?

Access to the online banking system is available 24 hours a day, 7 days a week except during occasional system maintenance.

What do I need to enroll for Online Banking?

You must have an account with us, and you must have a secure Internet connection. Our Online Banking system currently is best viewed with the latest versions of Internet Explorer and Firefox. Your browser must also be SSL compliant with 128 bit encryption.

What can I do with Online Banking?

With Online Banking, you have control over nearly every aspect of managing your accounts. You can:

• View transaction history on your Online Banking accounts.
• Transfer funds between your authorized Online Banking accounts.
• Pay one-time, occasional, and recurring payments online.
• Download account information into Quicken® or Microsoft® Money.
• Send and receive secure electronic messages to and from our financial institution.

What can I do to protect my account information while I’m online?

We take numerous steps to keep your account information secure. However, you must take precautions as well.

• Choose a good passcode - Your online passcode, along with your access ID, authenticate you when you begin an Online Banking session. You should carefully select a passcode that is hard to guess. You should not use personal information or a word that can be found in the dictionary.
• Keep your passcode safe - Even the best passcode is worthless if it’s written on a note attached to your computer or in your checkbook. Memorize your passcode and never tell it to anyone. We do not need your passcode to help you, so we will never ask you for it.
• Change your passcode regularly - It’s important to change your passcode regularly. Every time you choose a new passcode, the Online Banking system runs a quick program to test it. If we can guess it, we will immediately ask you to choose another one.
• Remember to sign-off properly - You may not always be at your own computer when you bank online. Therefore, it’s important to sign off when you’re finished banking. If you forget to do so, the system automatically signs you off after 10 minutes of inactivity. This will prevent anyone else from accessing your account.

How long will it take to get registered for Online Banking?

Once you submit your online application, it will usually take two to three business days while we verify your account.

How does the Internet Bill Payment service work?

Our Online Banking Bill Payment service offered through Online Banking allows you to set up payments to just about anyone. You tell us the person or company you want to make a payment to, and we will withdraw the money from your account and send the payment to the payee. You may schedule one-time, occasional, or recurring payments to be paid right away or a date in the future.

How do I sign up for Online Banking?

If you already have an account with us, please click here to complete our online application. If you’re not a current account holder, just stop by and open an account in person today!

What do I do if my card is lost or stolen?

Contact the bank or SHAZAM® as soon as you realize that it is missing!!  By doing this, your card can be “Hot Carded” immediately and any unauthorized transactions can be stopped.  Security Savings Bank (800) 871-8171 or SHAZAM®   (800) 383-8000

Should I keep my PIN number written down in my purse/wallet, just in case I’m at an ATM and can’t remember it?

No.  Never keep your PIN in the same vicinity as your card.  This makes it too easy for a criminal to use your card if they have it.  Even if you think it is disguised well as a phone number or address, a clever thief knows what to try.

I received my card, but have not received my PIN. What should I do?

Please note that cards and PIN’s are sent to you in separate envelopes.  Your PIN should arrive 1 to 3 business days after you receive your card.  If after 4 days, you still have not received you PIN, contact the bank and we will make sure that it was ordered and shipped correctly.

How long will it take for my card to come in?

Debit card orders usually take anywhere from 7 to 10 business days for you to receive them in the mail.  Cards and PIN’s come in VERY PLAIN envelopes do not throw them away mistaking them for “junk mail.”

Does my card have withdrawal limits?

Yes.  Unless requested by the customer, the default limits for SHAZAM® debit cards are as follows:
$  750.00 - Daily limit - All PIN & Signature based - The daily limit is the maximum dollar amount the cardholder can spend in a 24 hr, from midnight to midnight, each day
$  500.00 - Unmanned limit - PIN based only - The unmanned limit applies only to transactions the cardholder initiates at an ATM

Do I need to let anyone know if I am going to be using my debit card when I travel?

Yes.  If you are going to be traveling either within the United States or internationally, you will want to call us to let us know where you will be traveling to and the dates of travel.  This will alert us to debit card activity that might otherwise appear as suspicious or fraudulent.

Can I have a SHAZAM® debit card without having a checking account, just a savings account?

No.  In order to have a SHAZAM® debit card, it must be linked to a checking account.  The debit card can be linked to a savings account as a second account, but not by itself.

Can I choose my own PIN?

Yes.  Security Savings Bank offers the EZ PIN option for all Debit Cards.  Once you receive your card in the mail or if you have forgotten your other PIN number, you can customize your PIN by calling (800) 717-4923 from a phone number that is on file at that bank.  Have your card number available when you call.

Are my deposits safe?

Yes.  All of your accounts are insured by the Federal Deposit Insurance Corporation (FDIC) for up to $250,000 per depositor.  Please visit the FDIC website for additional details. 

How do I reorder checks?

You can reorder checks online by going to Main Street Checks or by calling or visiting your local Security Savings Bank office.

How can I access my account information over the phone?

You can obtain current account balances, hear recent transactions, transfer funds between accounts and more by dialing 515-544-3307 (local) or 800-957-7447.  You will be asked to enter the following information for verification purposes:

1. Security Code:  last 4 digits of primary account owner’s social security number.
2. Customer Number:  primary account owner’s social security number