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Mobile App Update 4 20

iPhone Users: If enabled, Auto-update should update the application without end user interaction; however, there may be conditions with the user’s device that may prevent the update from happening.  These conditions include device Wi-Fi, data network settings or other circumstances that may require a manual update of the existing application. If a user is having issues with the current application, they can update their app by following the instructions below:

  • To update apps individually or in bulk using the Apple App Store app on your mobile device:
    1. Open the Apple App Store.
    2. Select the Profile Picture (Person Icon).
    3. Scroll down to the Upcoming Automatic Updates.
    4. From here, the user can opt in to update all available apps or scroll to your institution’s application and update it.

  • If the mobile user is seeing the "Our Mobile Banking Solution has changed. Please check our website for more information” message, then this is a good indicator that the app didn’t automatically update, and they should follow the steps above to update.

Android users: Android users will be required to remove the old application and download the new version from the Google PlayStore. 

The new Android app store URL is:

                  https://play.google.com/store/apps/details?id=com.apiture.xpressmobile.szssbfi.sub

All users will be required to set up biometrics if they previously had that feature enabled in the old app. All users will also be presented with new Terms and Conditions in order to use the newest Android application. 

Users who attempt to access the old application will receive the following message:

Error Internet Banking Message

Text Banking users:  The phone number that is used for text banking will also change on April 20th
The current short code for text banking is 96865. The new long code is 559-869-3014

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