If you’ve forgotten your Access ID, call your local Security Savings Bank during normal business hours and a Customer Service Representative will be able to direct your call to the appropriate staff member to help you. If you’ve forgotten your password, enter your Access ID on the log-in page and select the “Forgot Your Passcode?” link. You will be able to respond to the authentication question you set up when you established your online banking account. Once you have successfully answered the authentication question, you’ll be prompted to reset your password. If you are unable to answer the authentication question or need additional help, call your local Security Savings Bank for further support.
